Frequently Asked Questions
For over three decades, we’ve built our reputation on four core principles: responsive dispatch, punctual turnarounds, optimal equipment, and superior experience. Our philosophy is simple—”Kindness Is King.” We treat each person with dignity, respect, professionalism, and courtesy, making equitable dealings our top priority. We’ve consistently exceeded expectations for both individual customers and law enforcement agencies, earning praise like “extremely dependable and trustworthy” from the California Highway Patrol and recognition for service that “exceeds expectations” from the Los Angeles Sheriff’s Department.
You’ll typically need: valid driver’s license or ID, current vehicle registration showing your name, proof of insurance, and any required release authorization from the impounding agency. If someone else is picking up the vehicle on your behalf, they’ll need a notarized letter of authorization from the registered owner, along with their own valid ID.
First, call us at 818-503-1300 to confirm your vehicle is at our facility. If your vehicle was impounded by law enforcement, you may need to obtain a vehicle release form from the agency that ordered the tow (such as the Glendale Police Department). You’ll need to bring valid identification, proof of ownership (vehicle registration or title), proof of insurance, and payment for all towing and storage fees. Our impound yard is open for vehicle release from 8:00 AM to 5:00 PM, Monday through Friday.
Yes! We provide heavy-duty towing and recovery services for buses, semi-trucks, tractor-trailers, equipment, machinery, and motorhomes. Our state-of-the-art fleet includes trucks capable of handling even the largest and heaviest vehicles.
Yes, we offer electric vehicle towing services. EVs require special handling, and our trained tow truck operators know the proper procedures to safely transport your electric vehicle without causing damage to the battery or drivetrain.
Absolutely! We specialize in motorcycle towing with a focus on protecting your bike’s paint and chrome. We carefully load your motorcycle onto our flatbed tow truck or secure it using our wrecker-mounted motorcycle transport attachment. From pickup to delivery, your bike is in caring, experienced hands.
Our tow truck operators are diligent in ensuring that no damage occurs to your vehicle at any point during our service. We employ strict procedures and take all necessary precautions for safe loading, transport, and unloading. We use the appropriate equipment for each vehicle type—including flatbed towing for vehicles that require all wheels off the ground—to ensure your car, truck, or SUV reaches its destination intact. Our 32 years of experience and professional training mean you can trust us with even your most valuable vehicles.
Yes, we can safely tow AWD and 4WD vehicles. We typically use flatbed towing for these vehicles to ensure all wheels are off the ground, protecting your transmission from damage during transport.
Definitely! We provide fuel delivery service directly to your location. Just let us know if your vehicle requires gas or diesel and where you are, and we’ll bring it right to you—no need to walk miles to a gas station.
Yes, we offer flat tire change services. Instead of struggling with a tire change yourself on the side of the road, let our professionals handle it safely and quickly. Our tire change service saves you time, hassle, and prevents potential injury or further vehicle damage.
Yes, we provide jumpstart services for dead vehicle batteries. Our tow truck operators are experienced at resolving battery problems in vehicles of all makes and models. If a jumpstart doesn’t solve the problem or you need a battery replacement, we can tow your vehicle to your preferred repair shop or your home.
Absolutely! Lockout service is one of our most common roadside assistance calls. Our skilled tow truck operators can safely access your vehicle without causing damage, getting you back on the road quickly and affordably.
We believe in transparent, upfront pricing with no hidden fees. The cost varies based on several factors including distance, vehicle type, and the complexity of the service required. Light-duty tows are less expensive than heavy-duty recoveries or specialized services. Please call us at (818) 503-1300 for an accurate quote specific to your situation.
At Mid Valley Towing, we pride ourselves on our responsive dispatch system and punctual turnarounds. An experienced tow truck operator is dispatched immediately when you call, and we work to reach you as quickly as possible. Response times vary depending on your location and current traffic conditions, but our commitment to fast service has earned us recognition from law enforcement agencies like the California Highway Patrol, who describe us as “a reliable and professional service.”
Mid Valley Towing operates under the philosophy that “Kindness Is King.” We emphasize treating each customer with dignity, respect, professionalism, and courtesy, making equitable dealings a top priority.
Yes, we specialize in high-end vehicle transportation and have experience handling low-clearance vehicles, all-wheel drive vehicles, luxury cars, sports cars, and electric vehicles. We use flatbed tow trucks and specialized equipment to ensure damage-free transport.
Yes, we offer services in both English and Spanish.
We serve Los Angeles, Ventura, San Bernardino, and Riverside counties, with a focus on the Glendale and North Hollywood areas. We also have the ability to travel across the United States with your vehicle for long-distance towing needs
Mid Valley Towing has been serving the community for 32 years, established in 1992. We are a family-owned business that has remained under the same family ownership throughout our history.
Yes, Mid Valley Towing is the official tow yard and vehicle storage facility for the Glendale Police Department and City of Glendale since 2016. We also have law enforcement contracts with the Los Angeles Sheriff’s Department (LASD), California Highway Patrol (CHP), and the Task Force for Regional Auto Theft Prevention (TRAP).
Mid Valley Towing’s towing service operates 24/7, available every day of the week. However, vehicle release from our impound yard is only available from 8:00 AM to 5:00 PM, Monday through Friday. Our office hours are also 8:00 AM to 5:00 PM, Monday through Friday.
Mid Valley Towing provides a comprehensive range of towing and roadside assistance services including light, medium, and heavy-duty towing; flatbed towing; motorcycle towing; equipment towing; electric vehicle (EV) towing; impound towing; and roadside assistance (jumpstarts, lockouts, tire changes, and fuel delivery). We specialize in handling everything from motorcycles to fully loaded semi-trucks and tractor-trailers.