Frequently Asked Questions
Sí. We provide service in both English and Spanish, so you can explain your situation clearly and get help fast.
Yes — jump-starts for a dead battery, lockout service when your keys are inside, flat-tire changes, and fuel delivery when you run out of gas or diesel. Often we can get you moving again without a tow at all.
Call us at 818-503-1300 to confirm your vehicle is at our yard. Bring a valid ID, current registration in your name, proof of insurance, payment for towing and storage fees, and any release form required by the agency that ordered the tow (such as the Glendale Police Department). Release hours are 8:00 AM–5:00 PM, Monday through Friday.
Yes. We run a heavy-duty fleet for buses, semis, tractor-trailers, motorhomes, and equipment, and we provide accident recovery and winching. We also serve commercial and law-enforcement fleets under contract.
Everything from motorcycles and passenger cars to fully loaded semi-trucks and tractor-trailers. That includes SUVs, vans, EVs, luxury and low-clearance cars, RVs and motorhomes, buses, and heavy equipment. We match the right truck and method to your vehicle to prevent damage.
Because we’re based right in North Hollywood, we’re often only minutes from Valley freeways and surface streets. Exact response time depends on your location and current traffic, but our responsive dispatch is a big part of why the CHP and other agencies rely on us.
Yes. Our towing and roadside service runs 24 hours a day, every day of the week. Our office and impound-release hours are 8:00 AM–5:00 PM, Monday through Friday, but a tow truck is always available. Call 818-503-1300 any time.
Pricing for roadside assistance depends on the specific service you need and the details of your situation — there’s no one-size-fits-all answer. What we can promise is that we believe in fair, transparent pricing with no surprise charges. We’ve built our reputation over 32 years on honesty and treating every customer with dignity and respect, and that extends to how we handle billing.
For an accurate quote, we encourage you to call us directly at 818-503-1300 so a dispatcher can assess your situation and give you clear pricing upfront before any work begins. We’d rather talk to you for two minutes and make sure you know exactly what to expect than leave you guessing.
We can handle a wide variety of vehicles, from classic cars to the latest modern electric vehicles. With over 32 years in business and more than 130,000 customers served, our technicians have the experience and equipment to manage nearly any vehicle type or roadside situation — whether it’s a standard sedan, a truck stuck off-road, or a newer EV that needs specialized care.
We strongly advise against it, and here’s why: DIY lockout attempts using coat hangers or improvised tools frequently result in scratched paint, torn upholstery, damaged weather stripping, or even broken windows — damage that costs far more to fix than a professional lockout service. Similarly, changing a tire on the shoulder of a busy road carries real safety risks from passing traffic, and improper jumpstart techniques can damage your vehicle’s sensitive electronic systems. We come equipped with the right tools and training to handle these situations safely, efficiently, and without causing further damage to your vehicle.
We understand that every minute counts when you’re stranded — especially on one of LA’s busy freeways or streets. We’ve built a highly responsive dispatch system to get a technician to you as fast as possible. We won’t pretend LA traffic is predictable, but we do everything in our power to navigate it and reach you promptly. Your time is valuable, and we treat it that way.
Absolutely — car trouble doesn’t follow a schedule, and neither do we. Our roadside assistance is available 24 hours a day, 7 days a week, 365 days a year. No matter what time you call, a dispatcher will be ready to send help your way as quickly as possible.
We offer a full range of roadside assistance services to handle whatever situation you’re facing. Whether you have a flat tire, a dead battery, keys locked inside your car, an empty gas tank, or your vehicle is stuck in mud or soft terrain, we’ve got you covered. We also provide emergency roadside support for breakdowns on busy highways and city streets throughout the Los Angeles, Ventura, San Bernardino, and Riverside areas.
For over three decades, we’ve built our reputation on four core principles: responsive dispatch, punctual turnarounds, optimal equipment, and superior experience. Our philosophy is simple—”Kindness Is King.” We treat each person with dignity, respect, professionalism, and courtesy, making equitable dealings our top priority. We’ve consistently exceeded expectations for both individual customers and law enforcement agencies, earning praise like “extremely dependable and trustworthy” from the California Highway Patrol and recognition for service that “exceeds expectations” from the Los Angeles Sheriff’s Department.
You’ll typically need: valid driver’s license or ID, current vehicle registration showing your name, proof of insurance, and any required release authorization from the impounding agency.
First, call us at 818-503-1300 to confirm your vehicle is at our facility. If your vehicle was impounded by law enforcement, you may need to obtain a vehicle release form from the agency that ordered the tow (such as the Glendale Police Department). You’ll need to bring valid identification, proof of ownership (vehicle registration or title), proof of insurance, and payment for all towing and storage fees. Our impound yard is open for vehicle release from 8:00 AM to 5:00 PM, Monday through Friday.
Yes! We provide heavy-duty towing and recovery services for buses, semi-trucks, tractor-trailers, equipment, machinery, and motorhomes. Our state-of-the-art fleet includes trucks capable of handling even the largest and heaviest vehicles.
Yes, we offer electric vehicle towing services. EVs require special handling, and our trained tow truck operators know the proper procedures to safely transport your electric vehicle without causing damage to the battery or drivetrain.
Absolutely! We specialize in motorcycle towing with a focus on protecting your bike’s paint and chrome. We carefully load your motorcycle onto our flatbed tow truck or secure it using our wrecker-mounted motorcycle transport attachment. From pickup to delivery, your bike is in caring, experienced hands.
Our tow truck operators are diligent in ensuring that no damage occurs to your vehicle at any point during our service. We employ strict procedures and take all necessary precautions for safe loading, transport, and unloading. We use the appropriate equipment for each vehicle type—including flatbed towing for vehicles that require all wheels off the ground—to ensure your car, truck, or SUV reaches its destination intact. Our 32 years of experience and professional training mean you can trust us with even your most valuable vehicles.
Yes, we can safely tow AWD and 4WD vehicles. We typically use flatbed towing for these vehicles to ensure all wheels are off the ground, protecting your transmission from damage during transport.
Definitely! We provide fuel delivery service directly to your location. Just let us know if your vehicle requires gas or diesel and where you are, and we’ll bring it right to you—no need to walk miles to a gas station.
Yes, we offer flat tire change services. Instead of struggling with a tire change yourself on the side of the road, let our professionals handle it safely and quickly. Our tire change service saves you time, hassle, and prevents potential injury or further vehicle damage.
Yes, we provide jumpstart services for dead vehicle batteries. Our tow truck operators are experienced at resolving battery problems in vehicles of all makes and models. If a jumpstart doesn’t solve the problem or you need a battery replacement, we can tow your vehicle to your preferred repair shop or your home.
Absolutely! Lockout service is one of our most common roadside assistance calls. Our skilled tow truck operators can safely access your vehicle without causing damage, getting you back on the road quickly and affordably.
We believe in transparent, upfront pricing with no hidden fees. The cost varies based on several factors including distance, vehicle type, and the complexity of the service required. Light-duty tows are less expensive than heavy-duty recoveries or specialized services. Please call us at (818) 503-1300 for an accurate quote specific to your situation.
At Mid Valley Towing, we pride ourselves on our responsive dispatch system and punctual turnarounds. An experienced tow truck operator is dispatched immediately when you call, and we work to reach you as quickly as possible. Response times vary depending on your location and current traffic conditions, but our commitment to fast service has earned us recognition from law enforcement agencies like the California Highway Patrol, who describe us as “a reliable and professional service.”
Mid Valley Towing operates under the philosophy that “Kindness Is King.” We emphasize treating each customer with dignity, respect, professionalism, and courtesy, making equitable dealings a top priority.
Yes, we specialize in high-end vehicle transportation and have experience handling low-clearance vehicles, all-wheel drive vehicles, luxury cars, sports cars, and electric vehicles. We use flatbed tow trucks and specialized equipment to ensure damage-free transport.
Yes, we offer services in both English and Spanish.
We serve Los Angeles, Ventura, San Bernardino, and Riverside counties, with a focus on the Glendale and North Hollywood areas. We also have the ability to travel across the United States with your vehicle for long-distance towing needs
Mid Valley Towing has been serving the community for 32 years, established in 1992. We are a family-owned business that has remained under the same family ownership throughout our history.
Yes, Mid Valley Towing is the official tow yard and vehicle storage facility for the Glendale Police Department and City of Glendale since 2016. We also have law enforcement contracts with the Los Angeles Sheriff’s Department (LASD), California Highway Patrol (CHP), and the Task Force for Regional Auto Theft Prevention (TRAP).
Mid Valley Towing’s towing service operates 24/7, available every day of the week. However, vehicle release from our impound yard is only available from 8:00 AM to 5:00 PM, Monday through Friday. Our office hours are also 8:00 AM to 5:00 PM, Monday through Friday.
Mid Valley Towing provides a comprehensive range of towing and roadside assistance services including light, medium, and heavy-duty towing; flatbed towing; motorcycle towing; equipment towing; electric vehicle (EV) towing; impound towing; and roadside assistance (jumpstarts, lockouts, tire changes, and fuel delivery). We specialize in handling everything from motorcycles to fully loaded semi-trucks and tractor-trailers.